In Europe and Spain there are data protection regulations designed to protect your personal information that are mandatory for our company.

It is therefore very important to us that you fully understand what we are going to do with the personal data we ask you for.

We will be transparent and put you in control of your data, with plain language and clear choices that allow you to decide what we do with your personal information.

Please do not hesitate to ask us if you have any questions after reading this information.

Thank you very much for your cooperation.

Who are we?

• Our name: HOTEL DON CARLOS CACERES.S.L.

• Our VAT number: B-10194769

• Our main activity: HOTEL AND TOURIST ACCOMMODATION

• Our contact telephone number: 927 225 527

• Our contact email address: hotel@hoteldoncarloscaceres.com

• Our website: www.hoteldoncarloscaceres.es

We are at your disposal, do not hesitate to contact us.

What personal data do we collect?

Comments

When visitors leave comments on the site, we collect the data displayed in the comment form, as well as the visitor's IP address and browser user agent string to aid spam detection.

An anonymous string created from your email address (also called a hash) can be provided to the Gravatar service to see if you are using it. The privacy policy of the Gravatar service is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

If you upload images to the website you should avoid uploading images with location data (GPS EXIF) included. Visitors to the website can download and extract any location data from images on the website.

Cookies

If you leave a comment on our site you can choose to save your name, email address and website in cookies. This is for your convenience, so you don't have to fill in your details again when you leave another comment. These cookies will last for one year.

If you have an account and log in to this site, we will set a temporary cookie to determine whether your browser accepts cookies. This cookie does not contain any personal data and is deleted when you close your browser.

When you log in, we will also set a number of cookies to store your login information and screen display options. Login cookies last for two days, and display options cookies last for one year. If you select "Remember me", your login will last for two weeks. If you log out of your account, your login cookies will be deleted.

If you edit or publish an article, an additional cookie will be stored in your browser. This cookie does not contain any personal data and simply indicates the ID of the article you have just edited. It expires after 1 day.

What are we going to use your data for?

In general, your personal data will be used to contact you and to provide you with our services.

They may also be used for other activities, such as sending you advertising or promoting our activities. 

Why do we need to use your data?

Your personal information is necessary for us to be able to interact with you and to provide you with our services. In this regard, we will provide you with a number of checkboxes that will allow you to make a clear and simple decision about the use of your personal information. 

Who will know the information we ask for?

In general, only duly authorised personnel of our organisation may have access to the information we request from you.

Similarly, those entities that need to have access to your personal information in order for us to be able to provide you with our services may also have access to your personal information. For example, our bank will know your details if you pay for our services by credit card or bank transfer.

Likewise, those public or private entities to which we are obliged to provide your personal data in order to comply with any law will be aware of your information. To give you an example, the Tax Law obliges us to provide the Tax Agency with certain information on economic transactions exceeding a certain amount.

In the event that, apart from the cases mentioned above, we need to disclose your personal information to other entities, we will ask for your prior permission through clear options that will allow you to decide in this respect.

How will we protect your data?

We will protect your data with effective security measures commensurate with the risks associated with the use of your information.

To this end, we have approved a Data Protection Policy and annual checks and audits are carried out to ensure that your personal data is secure at all times.

Will we send your data to other countries?

There are countries in the world that are safe for your data and others that are not so safe. For example, the European Union is a safe environment for your data. Our policy is not to send your personal information to any country that is not safe from a data protection point of view.

In the event that, in order to provide you with the service, it is essential to send your data to a country that is not as secure as Spain, we will always request your prior permission and we will apply effective security measures to reduce the risks of sending your personal information to another country.

How long will we keep your data?

If you leave a comment, the comment and its metadata are retained indefinitely. This is so that we can recognise and approve successive comments automatically rather than keeping them in a moderation queue.

For users who register on our website (if any), we also store the personal information they provide in their user profile. All users can view, edit or delete their personal information at any time (except that they cannot change their user name). Site administrators can also view and edit that information.

We will retain your data for the duration of our relationship and for as long as we are required to do so by law. At the end of the applicable legal periods, we will dispose of it in a secure and environmentally friendly manner.

What are your data protection rights?

You can contact us at any time to find out what information we hold about you, rectify it if it is incorrect and delete it after our relationship has ended, where this is legally possible.

You also have the right to request a transfer of your information to another entity. This right is called "portability" and may be useful in certain situations.

To request any of these rights, you must make a written request to our address, together with a photocopy of your ID card, so that we can identify you.

We have specific forms available at our offices for requesting these rights and we offer you our help in filling them in.

To find out more about your data protection rights, you can consult the website of the Spanish Data Protection Agency (www.agpd.es).

Can you withdraw your consent if you change your mind at a later stage?

You can withdraw your consent if you change your mind about the use of your data at any time.

For example, if you were once interested in receiving advertising for our products or services, but no longer wish to receive any further advertising, you can let us know by filling in the objection form available at our offices.

If you feel that your rights have been disregarded, where can you make a complaint?

In the event that you feel that your rights have been disregarded by our entity, you may file a complaint with the Spanish Data Protection Agency, by any of the following means:

• Electronic headquarters: www.agpd.es
• Postal address:

Spanish Data Protection Agency
C/ Jorge Juan, 6
28001-Madrid

• By telephone:

Tel. 901 100 099

Tel. 91 266 35 17

Making a complaint to the Spanish Data Protection Agency does not entail any cost and the assistance of a lawyer or solicitor is not necessary.

Will we profile you?

It is our policy not to profile users of our services.

However, there may be situations where, for service, marketing or other purposes, we need to profile information about you. An example might be the use of your purchase or service history to enable us to offer you products or services tailored to your tastes or needs.

In such a case, we will implement effective security measures to protect your information at all times from unauthorised persons seeking to use it for their own benefit.

Will we use your data for other purposes?

Our policy is not to use your data for purposes other than those we have explained to you. If, however, we need to use your data for other activities, we will always ask for your permission beforehand by providing you with clear options to allow you to decide.