Shipment of products

Orders will be delivered to the address and in the name of the person or persons listed as the contact person on the order, and always from Monday to Saturday (except when other times are indicated by the transport company).

On the other hand, the times indicated for delivery of orders is approximate, and not binding, since the carrier company may have other exceptions not covered by Hotel don Carlos Cáceres.S.L., which is the company that markets the products sold on this website. At the same time that the delivery document is signed, the state of the order is considered accepted, and it is the customer's obligation to review and transmit any incident or noteworthy fact about the state of the order that is not as expected.

Orders can be delivered to mainland Spain, excluding Ceuta and Melilla, and internationally as indicated on the website. For international shipments (Ceuta and Melilla) shipping costs may vary depending on the area and its customs policy. For any other destination, please contact us through any of the means provided on the website.

Invoices are not sent unless specifically indicated in the order. However, invoices generated from an order will be available from this website, by accessing the private user area available through email identification and password.

Return of products

In compliance with current regulations, any item purchased in this online shop can be returned within 2 days from the date of receipt as perishable items, without having to provide any explanation, as long as it is returned in its original packaging, sealed and in perfect condition, it will be accepted without further ado.

Within an estimated period of 10 to 20 days from receipt of the return, we undertake to reimburse you using the same method of payment if possible.

If the return is due to defective condition or does not correspond to what was requested in the order placed, you must provide the necessary documentation to prove that the item is not in perfect condition (photos or videos), in this situation we will bear the costs of the return and new shipment if appropriate. If the reason for the return is different, the case will be reviewed and we will contact the user who placed the order to resolve the incident with the lowest possible cost and time.

Cancellation of an order

If the cancellation of the order is made before the goods leave the producer's premises, the customer shall not incur any costs. In case of cancellation after the order has been dispatched, the customer shall bear the shipping costs as well as the costs of returning the same order.

Shipping, Cancellation and Order Return Policy

Shipment of products

The orders will be delivered to the address and in the name of the person or persons that appear as contact in the order, and always from Monday to Saturday (except when another schedule is indicated by the carrier company).

On the other hand, the delivery time indicated is approximate and not binding, since the shipping company may have other exceptions not contemplated by Hotel don Carlos Cáceres.S.L., which is the company that commercializes the products sold in this web. At the very moment the delivery document is signed, the state of the order is considered accepted, and it is the customer's obligation to review and transmit any incident or remarkable fact about the state of the order that is not as expected.

The orders can be delivered in peninsular territory of Spain, excluding Ceuta and Melilla, and international indicated on the web. For international shipments (Ceuta and Melilla) shipping costs may vary depending on the area and its customs policy. For any other destination, please contact us through any of the means provided on the web.

Invoices are not sent unless specifically indicated in the order. However, invoices generated from an order will be available from this website, by accessing the private user area available through email identification and password.

Return of products

Always complying with current regulations, there is a return period for any item purchased in this online store within 2 days from the date of receipt for being perishable items, without having to provide any explanation, provided that it is returned in its original packaging, sealed and in perfect condition will be accepted without further ado.

Within an estimated period of 10 to 20 days from receipt of the return, we undertake to reimburse you using the same form of payment if possible.

If the return is due to defective condition or does not correspond to what was requested in the order placed, you must provide the necessary documentation to prove that the item is not in perfect condition (photos or videos), in this situation we will bear the costs of the return and reshipment if appropriate. If the reason for the return is other, the case will be reviewed and we will contact the user who has placed the order to resolve the incident with the least possible cost of money and time.

Cancellation of an order

If the cancellation of the order arrives before the goods leave the producer's facilities, the customer will not incur any costs. In the case of a cancellation after the departure of the order, the customer will have to pay the shipping costs, as well as the cost of returning the same order.